In legal empowerment programs on citizenship, one major component may be assistance with the acquisition of legal identity documents. Yet these documents are typically not just an end in themselves - but a gateway to other rights and basic services. The paralegal service approach may also have aims larger than just case resolution - looking towards creating empowered and active citizens, among other impact.
For programs that facilitate access to legal identity, or promote citizenship rights more broadly, how have you defined the “ultimate outcomes” of your work - the larger, longer-term goals you are seeking to achieve? What aspects of your program design are essential to achieving those goals? How do you measure your progress towards those ultimate outcomes?
Looking forward to hearing your perspectives!